July 19, 2012
Eriez relocated its 5-Star Service Center to a new 114,000-square foot Wager Road facility in Erie, Pa. Trained technicians offer the machining, fabricating, and welding capabilities necessary to rebuild all Eriez equipment. “Whether it’s an emergency system service call or a complete rebuild of a suspended magnet, Eriez 5-Star Service will have you operating at original equipment standards,” says Dave Hansen, Manager – Service and Repairs.
According to Eriez, the growing amount of 5-Star Service Center work prompted the move to the new, larger building, enabling the team to streamline operations and offer faster service. “The 5-Star Service Center has grown in direct proportion to customer satisfaction with our service capabilities,” explains Tim Shuttleworth, Eriez President and CEO.
Eriez’ rebuild program provides complete diagnostics, tear-down, inspection, updated electronics and assemblies, and testing. The center uses original OEM parts, components, and assemblies. Once remanufactured, all Eriez equipment leaves the center with an “as new” warranty. “We wrote the spec; we’ll repair your equipment to current standards,” says Hansen.
“Remanufacturing your suspended magnets, drum magnets, vibratory feeders, wet drum separators, and more can save thousands of dollars versus buying new,” explains Hansen. “Our priority is to do what is best for the customer, rather than focusing on a one-time sale.”
Eriez understands that bringing equipment to the center is not always practical, so they also offer on-site field service. “A qualified Eriez engineer or technician is within hours of you to ensure your equipment and systems stay online,” says Hansen.
Customers can access Eriez 5-Star Service 24/7 through the service hotline at 888-999-ERIEZ. To learn more about Eriez 5-Star Service, visit http://www.eriez.com/Products/service/.
Eriez is recognized as a world authority in advanced technology for magnetic, vibratory, and inspection applications. The company’s magnetic lift and separation, metal detection, x-ray, materials feeding, screening, conveying, and controlling equipment have application in the process, metalworking, packaging, recycling, mining, aggregate, and textile industries. Eriez manufactures and markets these products through 12 international facilities located on six continents. For more information, call toll-free (888) 300-ERIEZ (3743) within the U.S. and Canada. For online users, visit www.eriez.com or send email to firstname.lastname@example.org. Eriez World Headquarters is located at 2200 Asbury Road, Erie, Pa., 16506.