April 28, 2011
Volvo Trucks in North America recently announced its 2010 Dealers of the Year for the U.S. and Canada. The annual award honors each dealership’s entire organization and its employees for overall accomplishment and performance.
Selection criteria for the annual award includes outstanding performance in new truck and parts sales, growth in market share, penetration of Volvo engines, customer satisfaction index, and investment in facilities.
General Truck Sales of Muncie, Ind., was named the U.S. Dealer of the Year for 2010. Steve Bassett has been dealer principal for 21 years. His father Larry purchased General Truck Sales in 1974. The dealership currently has 47 employees and offers customers sales of new and used trucks, full parts and service departments, a paint and body shop, contract maintenance, and full-service lease and rental operations.
Expressway Trucks of Waterloo and Windsor, Ontario, was named the Canada Dealer of the Year for 2010. Since acquiring the Waterloo dealership in 1999, Dealer Principal Scott Lawson has grown Expressway Trucks into two new and used sales and service locations with a total of 36 mechanical bays and 70 full- and part-time employees.
“There’s no question that General Truck Sales and Expressway Trucks have done an outstanding job in achieving excellence while representing the values of the Volvo brand,” said Ron Huibers, senior vice president – sales & marketing, in a written statement. “Through a strong focus on providing support to help maximize uptime, both dealerships have truly exemplified the excellent quality and service that customers have come to expect from Volvo Trucks.”